Support

• Email: support@axiuex.com.au
• Security concerns: security@axiuex.com.au
• Privacy: privacy@axiuex.com.au
• Hours: Monday to Friday, 8:30am to 5:00pm Perth time, except Western Australian public holidays.
• From inside Kentron: open the Help menu and choose Contact support.

We aim to reply to every message within one business day.

To help us sort things out quickly, please tell us:

• your name and the business you work for;
• what you were trying to do, and what happened instead;
• roughly when it happened;
• a screenshot, if it helps.

Never send us sign-in codes or recovery codes. We'll never ask for them.

If your message includes business information such as prices or supplier details, only include what we need to understand the problem.

I can't sign in. Check you're using the email address your organisation invited. If you've lost the device your passkey is on, ask your organisation's Owner or recovery contact to approve a reset. For your security, a reset includes a 24-hour wait.

I didn't get my sign-in code. Check your spam or junk folder. Codes expire after 10 minutes, so ask for a new one if it's been longer.

Someone has left our business. Your organisation's Owner can remove their access in Settings, Users & Invites. It takes effect straight away.

A number looks wrong. Contact us and tell us which number it is, and where you saw it.

Kentron only reads information from QuickBooks Online. It never changes anything in QuickBooks.

To disconnect:

• in Kentron, go to Settings, Connections, and choose Disconnect QuickBooks; or
• in QuickBooks Online, open Apps, find AXIUEX Kentron and disconnect it.

After you disconnect:

• Kentron stops receiving updates from QuickBooks;
• the information already in Kentron stays there until your organisation asks us to remove it;
• your Owner can reconnect at any time from Settings, Connections.

If you think someone has used an account without permission, or you've found a security problem, email security@axiuex.com.au straight away. We deal with security reports first, as soon as we see them.

If you think your own account is affected, use Sign Out Everywhere in Settings, Security & Access first.

Read our privacy policy to see how we handle personal information. To ask about the information we hold about you, email privacy@axiuex.com.au.

Using Kentron is covered by our terms of service.